Support
We read every message and reply within two business days.
Contact us
Email [email protected] with questions, feedback, or anything that isn’t working. Including the email address on your Runi account helps us find you faster.
Manage or cancel your subscription
Runi subscriptions are billed through your Apple Account. To change plans or cancel:
- In Runi, open Settings → Subscription and tap Manage subscription, or
- On your iPhone, open Settings → your name → Subscriptions → Runi.
Cancel at least 24 hours before your renewal date to avoid the next charge. You keep access until the end of the period you already paid for. Refunds are handled by Apple at reportaproblem.apple.com.
Restore a purchase
If you subscribed but Runi isn’t showing your plan — for example after reinstalling or switching phones — open Settings → Subscription and tap Restore purchases. Make sure you’re signed in to the same Apple Account you subscribed with.
Export or delete your data
Open Settings → Your data in the app to export a copy of your data or delete your account. Deletion is permanent after a 7-day grace period, during which you can change your mind. Deleting your account does not cancel an Apple subscription — cancel it first using the steps above. If you can’t access the app, email [email protected] and we’ll help.
Health and safety
Runi offers general wellness guidance and is not a substitute for medical advice, diagnosis, or treatment. Talk to a qualified clinician about any health concern. If you are in crisis or think you may have a medical emergency, call your local emergency number right away.